How might we improve couriers' working condition based on the current situation of express delivery in China?
On average, so-called "three-wheeled carts" (motorized cargo trikes) deliver 1.3 million parcels a day and upwards of many times that during holidays. These vehicles are effectively driving the growth of China's domestic e-commerce industry, yet drivers work for long, back-breaking hours for little pay.
A Chinese courier's ONE-DAY workload:
To learn about the real life a delivery person, I worked side-by-side with a delivery man, Jianbo Li, for three days and video-recorded the whole process.
After replaying the video more than five times, I was able to find out the main difficulties that couriers are facing while delivering. Here are the five top problems that I observed:
problem analysis of the delivery vehicles on the market
To determine the load bearing capacity of the compartment, which also closely related to the inner shelf design, I collected statistics on the total weight and volume of parcels within a common compartment .
I played a lot around the shape of the compartment to meet all the needs of a courier that I listed above, for example, adding a shelter. I made several chipboard models first to explore the most appropriate compartment shape and the ways of opening the door.
After the overall shape and size are determined, I built a 1:4 model to deliberate every details and structure and test the RFID lock.
It is worth mentioning that I got a patent for the structure of the self-opening shelter.
I showed my designs to real delivery workers to get feedback. Then, I improved some details based on the comments.
The final product is consist of two parts: The redesigned carriage and the key/flash ring.
THE MAIN BODY: COMPARTMENT
THE ACCESSORY: KEY/ FLASH RING
The gadget has two functions: lighting and unlocking the carriage. The details of angular shape and the side button are perfectly designed for right-handed users. ( Here only shows the version of right-handed users' )
I worked with Beijing Daqian model making Co to build final 1:1 model for the 2014 Central Academy of Fine "Best Years" Graduation Show. It is later be exhibited in CAFA Art Museum as the years' second prize thesis project and the Dean's list.